Account Manager
14 hours ago
Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state-of-the-art, automated DNA-based molecular analysis of various chronic and infectious illnesses.
MDL performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).
We are seeking a high-energy, self-motivated individual to join our sales team as an Entry-Level Account Manager. As a key member of our team, you will be responsible for maintaining a large client base of existing customers for MDL and serving as a liaison between management and customers to resolve any customer issues.
Key Responsibilities:
- Grow client base revenues by presenting new test information, upselling, and seeking out new sources of revenue from existing clients
- Establish positive long-term client relationships
- Educate and train clients, research problems, and coordinate solutions between the laboratory and client
- Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
- Monitor, evaluate, and report the level of client satisfaction and recommend appropriate corrective action as required
- Maintain knowledge of competitors and their presence in assigned territory
Requirements:
- 1-3 years of successful customer service experience
- Well-developed multi-tasking, organizational skills, and detail orientation are key to success
- Energy, motivation, enthusiasm, and integrity
- Excellent written and verbal communication skills
- Must demonstrate sound judgment and decision-making ability
- Computer proficiency in MS Office, Excel, email, and internet functions
- Knowledge of laboratory testing and competing products
- Must be able to travel within the coverage area and occasionally nationwide
Workplace Conditions:
- Requires frequent traveling by motor vehicle
- May be exposed to various workplace environments when meeting with customers
Education and Certifications:
- Medical Assistant certification or Associate Degree, BA/BS preferred
Visit us at https://www.mdlab.com/
Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.
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