Front Office Receptionist

3 days ago


Marlborough, Massachusetts, United States Buffalo Lodging Associates Full time
Night Auditor - Join Our Team

At Hampton Inn by Hilton-Boston/Marlborough, we're committed to providing world-class hospitality experiences. As a Night Auditor, you'll play a vital role in ensuring our guests receive exceptional service during their stay. If you're passionate about delivering top-notch customer care and working in a dynamic environment, we encourage you to apply

About the Job:
This part-time position involves:
  • Greeting guests and processing check-ins/check-outs through the property management system
  • Handling cash, credit card information, and goods at the front desk
  • Identifying guest needs and providing relevant information about hotel services and amenities
  • Taking reservations from incoming callers and updating the hotel management system
  • Organizing previous shifts paperwork, closing room accounts, and investigating out-of-balance situations
  • Preparing guest folios for express check-out

About Buffalo Lodging Associates:
Buffalo Lodging Associates is a renowned hotel management company with a strong focus on hospitality excellence. Our team is dedicated to delivering exceptional guest experiences and operational efficiency.

Requirements:
To excel in this role, you'll need:
  • Customer service experience in a hotel setting (preferred)
  • Knowledge of property management systems and basic computer applications
  • Excellent communication and problem-solving skills
  • A valid driver's license and acceptable driving history (subject to company approval)
  • Availability to work overnights, 11 PM-7 AM, including weekends

Estimated Salary:
$19-$22 per hour, depending on your level of experience and qualifications.

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