Part-time Customer Service Lead

1 day ago


Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time
Customer Service Role at Embassy Suites Boston Marlborough

We are looking for a customer-focused and results-driven Front Desk Agent to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Salary and Benefits Package:

The estimated annual salary range for this position is $45,000 - $55,000, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as team member travel discounts and other perks.

Key Responsibilities:
  • Welcome guests warmly, providing accurate information and resolving conflicts in a professional and courteous manner.
  • Process registrations efficiently, utilizing our computer system to confirm details and promote hotel marketing programs.
  • Handle cash transactions, verify credit card authorizations, and balance assigned house banks with attention to detail.
  • Respond promptly to phone calls, messages, and requests from guests and colleagues, demonstrating excellent communication skills.
Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Prior hospitality experience beneficial; ability to work varied shifts, including weekends and holidays.
  • Excellent communication skills, both verbal and written, with a focus on customer service and conflict resolution.


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