Hospitality Team Member

3 weeks ago


Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time
Job Description
The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of their stay. This includes verifying and imprinting credit cards for authorization, handling cash, making change, and balancing an assigned house bank. You will also be responsible for posting charges to guest rooms and house accounts using the computer, answering phone calls, and retrieving messages and communicating them to guests. Additionally, you will assist with checking guests out and ensuring their satisfaction with their stay.

This is a fast-paced role that requires attention to detail, organizational skills, and the ability to work effectively under pressure. If you enjoy working with people and are looking for a challenging role that offers opportunities for growth and development, this may be the perfect opportunity for you.

Required Skills and Qualifications
To be successful in this role, you will need to possess basic mathematical skills and the ability to use a calculator to prepare complex mathematical calculations. You should also be able to deal effectively with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy.

You will need to be able to stand and move throughout the front office area continuously and perform essential job functions. You should also be able to read, listen, and communicate effectively in English, both verbally and in writing. Additionally, you will need to have the ability to access and accurately input information using a moderately complex computer system.

A prior hospitality experience is preferred but not required. All employees must maintain a neat, clean, and well-groomed appearance.

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