Front Desk Service Manager

2 weeks ago


Marlborough, Massachusetts, United States CSM Corporation Full time

About the Role: We are seeking a highly skilled and motivated Front Desk Service Manager to join our team at CSM Corporation. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Job Summary: The successful candidate will have a strong background in hospitality, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a results-driven professional with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Anticipate and respond to guests' needs and concerns in a timely and professional manner.
  • Process check-ins and check-outs efficiently, verify billing, create reservations, and process special requests.
  • Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Contribute to achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
  • Motivate staff by setting goals, providing ongoing feedback, and recognizing employees' achievements.

Requirements: To be successful in this role, you will need to possess the following qualifications:
  • A minimum of 2 years of prior guest service experience, preferably in a hospitality setting.
  • Basic computer knowledge and excellent verbal communication skills.
  • A high school diploma or equivalent; some college or a college degree preferred.
  • The ability to lift, push, and pull up to 75 pounds on an occasional basis.

What We Offer: In addition to a competitive salary, we offer a range of benefits, including comprehensive training, opportunities for career advancement, and a dynamic work environment that supports your growth and development.

Estimated Salary: $55,000 - $65,000 per year, depending on experience. Please note that this is an estimate based on national averages and may vary depending on location and other factors.

CMS Corporation is an equal opportunities employer and welcomes applications from diverse candidates. Apply today to take the first step towards an exciting new career opportunity
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