Hotel Supervisory Role

5 days ago


Marlborough, Massachusetts, United States Buffalo Lodging Associates, LLC Full time

Job Overview: Buffalo Lodging Associates is seeking a highly skilled Guest Services Manager to join our team at the Hampton Inn Marlborough. As a key member of our front office team, you will be responsible for ensuring superior service and fostering a positive work environment.

Estimated Salary: $55,000 - $70,000 per year

Key Responsibilities:

  • Supervise front office staff, including interviewing, hiring, training, and appraising performance.
  • Coordinate front office operations, including guest services and front desk duties.
  • Identify guest needs and provide relevant information about hotel services and amenities.

Requirements:

  • Customer service experience, preferably in a hotel setting.
  • Hilton experience is a plus.
  • High school diploma or equivalent is preferred.
  • Computer knowledge, including intranet, Property Management System, WORD, and EXCEL, is strongly preferred.
  • Valid driver's license and acceptable driving history subject to company approval.

Benefits:

  • Paid weekly (every Friday)
  • Medical, dental, and vision insurance
  • Competitive 401(k) retirement savings plan with generous employer match
  • Paid vacation and sick time
  • Paid holidays
  • Tuition reimbursement
  • Flexible spending account
  • Company-paid life insurance
  • Company-paid short-term disability insurance
  • Long-term disability insurance
  • Employee assistance program
  • Hotel discounts for employees, friends, and family
  • Wellness programs
  • Monthly employee appreciation activities and events
  • Learning and development opportunities
  • Employee referral program

Equal Employment Opportunity: Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.


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