Certification Support Specialist

2 weeks ago


Chicago, Illinois, United States American Osteopathic Association Full time
Job Summary

The American Osteopathic Association is seeking a highly skilled Item Bank Specialist to join our team in providing item banking, exam construction, and exam publication services to our clients. This role requires strong technical skills, excellent communication abilities, and a high degree of attention to detail.

Key Responsibilities
  • Item Bank Management: Work as part of a team to manage item banks, develop or import item pools, set permissions, and make subject matter expert assignments.
  • Exam Development: Develop materials for item review and examination construction meetings, train staff and subject matter experts on software use, and respond to inquiries regarding software functionality.
  • Post-Processing: Assist in post-processing of examination items and examination construction, including diagnostic reports and follow-up deliverables.
  • Team Collaboration: Work collaboratively with the team to identify and develop solutions to issues and implement standard operating procedures.
  • Confidentiality: Maintain the confidentiality of item pools and changes to information regarding them.
  • Process Improvement: Identify the need for and develop standard operating procedures, and maintain current statements of all procedures performed for client boards.
Requirements
  • Education: Bachelor's degree required, with substantial coursework in computer science, social science, and/or education preferred.
  • Experience: 3 years of experience required, 5-7 years preferred.
  • Skills: Proficiency in Microsoft Office, experience with test development systems, and data manipulation/statistical scripting skills preferred.
Equal Opportunity Employer

The American Osteopathic Association is an equal opportunity employer and welcomes applications from diverse candidates. We are unable to sponsor work visas at this time.



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