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Client Relationship Manager
2 months ago
About AutoLeadStar
AutoLeadStar is an innovative technology firm in the automotive sector, with operations across various locations. Our objective is to revolutionize the industry by developing cutting-edge technologies that empower dealerships to enhance their business resilience.
Our Work Environment
We thrive in a dynamic atmosphere, delivering AI-driven, data-centric solutions tailored to a rapidly changing market. Our team comprises inquisitive and imaginative professionals dedicated to achieving remarkable outcomes.
Position Overview
We are seeking a dedicated Customer Success Manager to join our team and play a pivotal role in our Customer Success department. In this role, you will foster meaningful connections with our clients, significantly contributing to our organizational objectives while operating in a data-focused environment.
Key Responsibilities
- Establish and maintain the primary relationship with our clients (dealerships) and coordinate with both external and internal stakeholders as necessary.
- Implement a proactive communication framework to convey ROI, identify potential risks, and minimize client churn.
- Analyze client performance using data and collaborate with them to enhance their success.
- Influence the future lifetime value of clients through high product adoption, satisfaction, and overall client health.
- Work alongside cross-functional teams to devise strategies that cater to client needs and maximize revenue opportunities.
- Gain a deep understanding of clients' business models and industries to effectively position adaptive insights that support their objectives.
Qualifications
To excel as a Customer Success Manager at AutoLeadStar, you should possess:
- A minimum of 2 years of experience in Customer Success within a B2B SaaS environment.
- Familiarity with digital advertising platforms such as Google AdWords and Facebook Advertising.
- A strong ability to leverage data for business insights and decision-making.
- Experience with CRM systems and the ability to establish follow-up processes.
Personal Competencies
The ideal candidate will demonstrate:
- Independent problem-solving abilities and adaptability to change.
- Exceptional verbal and written communication skills.
- A strong work ethic and high energy levels.
- Experience with digital marketing and advertising platforms (Google, Facebook, Google Ads, Bing, and Google Analytics) is a plus.
Why Join Us?
- Competitive salary and benefits package.
- A family-friendly work environment with flexible hours.
- An inspiring global team of innovative thinkers.
- Opportunities to represent advanced AI technology that addresses client challenges.
- Continuous learning and growth prospects within a fast-paced tech startup.
As part of our team, you will be in an environment that promotes growth, initiative, and ongoing feedback to help you reach your full potential.
