Client Services Supervisor
1 week ago
The Client Services Supervisor is a key member of our team, responsible for managing the recruitment, hiring, and staffing of caregivers to meet the needs of our patients. This role requires strong collaboration with our clinical team, operations, and executive leadership to ensure the performance management of our field staff.
Key Responsibilities- Maintain a current awareness of the abilities and limitations of each field/external staff member.
- Demonstrate a thorough knowledge and adherence to company policies and procedures.
- Maintain an active involvement in issues of cost containment; effectively utilize nurses when assigning cases.
- Demonstrate an ability to identify and solve problems; use initiative and good judgment to reach quality decisions.
- Maintain an excellent rapport with patients and caregivers and effectively promote harmonious interpersonal relationships.
- Assist in provision of orientation and training for new staff members.
- Coordinate staffing needs according to branch location guidelines.
- Manage and maintain staffing schedule according to branch location guidelines.
- Coordinate orientation and training scheduling.
- Coordinate work schedules by allocating employees in shifts and positions.
- Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
- Be primary point of contact with patient family regarding staffing schedules.
- Participate in location recruiting activities including identifying, scheduling, and interviewing potential candidates.
- High school diploma or GED.
- Must be able to work after hours on-call schedule.
- Proficient Microsoft Office skills.
- Proficient typing skills.
- Bachelor's Degree.
- Six (6) months previous agency staffing or recruiting experience.
- One (1) year previous office work experience a plus.
- Healthcare experience a plus.
- Bilingual a plus.
- Must be able to speak, write, read and understand English.
- Occasional lifting, carrying, pushing and pulling of 25 pounds.
- Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
- Ability to climb stairs.
- Must have visual and hearing acuity.
- Performs duties in an office environment with occasional field visits during agency operating hours.
- Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.
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