Client Services Director
3 days ago
BAYADA Home Health Care is seeking a highly motivated and experienced Client Services Manager to join our team in Whiting, NJ.
Job Summary:
The Client Services Manager will be responsible for providing exceptional customer service and quality home care to our clients. This includes managing coordination of client services, emergent scheduling issues, and maintaining effective fiscal management of their caseload.
Key Responsibilities:
- Provide superior customer service and quality home care
- Manage coordination of client services and emergent scheduling issues
- Manage caseload while proactively growing it
- Build lasting relationships with clients, referral sources, payors, and community organizations
- Develop strong, communicative relationships with the team
- Maintain effective fiscal management of caseload by monitoring metrics
- Partner with Clinical Managers to provide supervision and support to field employees
Qualifications:
- Bachelor degree preferred
- Prior knowledge of/experience with Medicare a plus
- Prior medical office or home care experience preferred
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
BAYADA Offers:
- Comprehensive benefits plan including paid holidays, vacation, and sick leave
- Vision, dental, and medical health plans
- Employer-paid life insurance
- 401k with company match
- Direct deposit and employee assistance program
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. We strongly encourage applications from people with diverse identities and backgrounds.
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