Branch Operations Supervisor
2 weeks ago
Position Title: Assistant Branch Manager
Reports To: Branch Manager
Department: Retail / Branch Operations
FSLA: Exempt
Job Overview: The Assistant Branch Manager plays a pivotal role in overseeing the effective daily functioning of a comprehensive branch office. This includes managing branch operations, driving product sales, ensuring outstanding customer service, and maintaining security and safety protocols in alignment with the Bank's objectives under the guidance of the Branch Manager. The ABM inspires staff to deliver exceptional customer service by leading through example and providing training.
Key Responsibilities:
➢ Assume responsibility for all branch operations during the Branch Manager's absence.
➢ Deliver exceptional customer service consistently.
➢ Provide guidance, coaching, and mentoring to teller staff to reinforce positive behaviors.
➢ Efficiently transition between platform and teller line, effectively prioritizing both areas' needs.
➢ Facilitate the opening of customer accounts, including checking, savings, IRAs, and trust accounts.
➢ Manage branch cash levels, including shipping and ordering cash as required.
➢ Oversee retail operations, including staff supervision and performance of operational tasks.
➢ Approve financial transactions with sound judgment to mitigate risks and potential losses.
➢ Ensure adherence to all security and audit protocols to minimize risks to the bank.
➢ Review assigned reports and assist with the Branch Manager's reports as necessary.
➢ Manage Teller Over/Short Reports and cash limits in accordance with operational standards.
➢ Investigate and resolve Teller discrepancies to maintain acceptable standards.
➢ Assist in the training of new tellers and customer service personnel.
➢ Evaluate staff performance by preparing and delivering annual reviews and conducting coaching sessions.
➢ Develop, review, and implement procedures to manage and reduce procedural violations.
➢ Establish effective retail operational standards and ensure compliance in relevant areas.
➢ Continuously review processes and procedures to enhance efficiencies.
➢ Support sales initiatives by identifying and eliminating operational barriers.
Qualifications:
➢ Education: 2-4 year degree or 3-5 years of relevant experience.
➢ Proven experience in managing teams and projects.
➢ Strong leadership, coaching, and team development skills.
➢ Familiarity with banking systems and financial regulations.
➢ Ability to prioritize and manage multiple tasks effectively.
➢ Proficient in leveraging available resources.
Required Skills:
➢ Proficient in Microsoft Office Suite, including Word and Excel.
➢ Previous customer service experience is essential.
Physical Demands:
➢ Ability to sit, walk, or stand for extended periods.
➢ Occasionally lift up to 25 pounds.
➢ Must be able to travel to various branch locations as needed.
➢ General office environment and equipment usage.
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