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Vice President of Operations Management

2 months ago

Manchester, New Hampshire, United States YMCA Full time

The Granite YMCA is in search of a seasoned leader to fill the role of Vice President of Operations Management.

Position Overview

This role will emphasize strategic initiatives, organizational growth, operational excellence, and overall management for The Granite YMCA, particularly in the areas of Membership and Health & Wellness. The successful candidate will also be responsible for overseeing multiple branches, their operational functions, and guiding key branch leadership.

The Granite YMCA comprises several independent YMCAs that have unified over the past 25 years. Our membership and health & wellness operations differ across our service regions, yet our branches maintain strong connections within their communities. Following a remarkable increase in membership post-COVID, our next strategic phase focuses on aligning our operations for sustained growth. Our association operates with a budget of $26 million, generating $6 million in membership revenue across four YMCAs with diverse membership and fitness programs.

Key Responsibilities

  • Direct Association strategies, growth initiatives, operational best practices, and overall management of Membership and Health & Wellness for The Granite YMCA.
  • Supervise assigned branch leadership, manage branch operations and programs, ensuring effectiveness and efficiency in designated program areas.
  • Oversee relevant Quality Circles, committees, and project teams.
  • Recruit, onboard, and mentor branch leadership and direct reports.
  • Evaluate and develop direct reports, including creating professional development plans aimed at achieving organizational performance goals.
  • Guide key Association leadership in relation to Membership and Health & Wellness.
  • Participate as a member of the Senior Management Team for The Granite YMCA.
  • Collaborate with and support respective Community Advisory Boards.
  • Assist in the preparation and monitoring of the annual budget to ensure financial objectives and expense management are met.
  • Represent and advocate for the YMCA within the local community, fostering positive relationships with other organizations, businesses, and governmental entities; support branch leadership in building strong community engagement.
  • Encourage a culture of innovation to develop programs that align with the YMCA's mission, goals, and strategies.
Qualifications
  • Bachelor's degree in business or recreation management preferred, or a combination of education and experience.
  • A minimum of 7 years of management experience, ideally within a YMCA or similar non-profit organization.
  • At least 5 years of experience in program management.
  • Minimum of 5 years overseeing a blend of membership, sales, retention, and health and wellness services.
  • YMCA Multi-Team Leader certification or the ability to obtain it within two years.
  • Proven ability to establish and maintain partnerships with community organizations.
  • Strong organizational, interpersonal communication, and relationship-building skills.
  • Proficient technical skills, including Microsoft Office Suite and general computer and tablet operations.
Benefits
  • Generous paid vacation time (4 weeks paid time off & 6 Holidays to start, accruing with tenure).
  • 50% discount on Childcare, Summer Day Camp, and Overnight Camp services.
  • After qualifying, an 8% employer contribution to retirement fund.
  • Tuition discounts at select NH and online educational institutions.
  • Paid professional development opportunities.
  • Medical, Dental, and Vision Insurance.
  • Complimentary Family YMCA Membership.
  • Discounts on YMCA Programs.