Regional Operations Manager
2 weeks ago
The Regional Operations Manager will oversee the performance and management of designated service routes. This role involves leading a team of Route Supervisors and Service Representatives, ensuring operational excellence and customer satisfaction.
Key Responsibilities:
- Establish and uphold a safe working environment, adhering to safety protocols and fleet management standards.
- Work closely with Human Resources to facilitate the recruitment, onboarding, and training of new service and sales staff.
- Drive branch performance by implementing effective management systems, including customer engagement initiatives and operational audits.
- Conduct regular performance assessments for all branch personnel to ensure accountability and growth.
- Collaborate with sales leadership to consistently meet and exceed sales targets.
- Enhance company profitability through strategic growth initiatives, cost management, and optimized routing.
- Coach the team to adopt proactive service strategies, aiming for top-tier customer feedback.
- Partner with local teams to maintain financial metrics aligned with company objectives.
- Innovate and implement strategies to enhance customer retention and market expansion.
Qualifications:
- Demonstrated leadership and management success.
- Strong background in customer service, sales, and retention strategies.
- Proven negotiation skills across various levels.
- Experience in project management.
- Excellent communication abilities.
- Proficient in Microsoft Word and Excel for daily operations.
General Linen Service is a well-established provider of textile rental services, specializing in the food and beverage as well as healthcare sectors.
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