Digital Banking Specialist

4 weeks ago


Grand Junction, Colorado, United States Alpine Banks of Colorado Full time
Job Summary

The Enrollment & Maintenance Specialist is a key role within our Commercial Banking team, responsible for ensuring seamless enrollment and maintenance of online banking and digital products for our business customers. This position requires strong technical expertise, excellent communication skills, and a keen eye for detail.

Key Responsibilities
  • Complete enrollment processes for new business customers, ensuring timely and accurate setup of online banking and digital services.
  • Review and verify enrollment forms, maintenance requests, and agreements to ensure compliance with bank guidelines.
  • Collaborate with the Commercial Banking Support Team to deliver exceptional customer service and meet service level agreements.
  • Perform quality assurance checks on commercial digital product enrollments and maintenance setups.
  • Develop and maintain strong relationships with internal stakeholders, including commercial banking staff and IT teams.
Requirements
  • High School Diploma or equivalent required; additional post-high school courses preferred.
  • Minimum one year of banking experience, preferably in commercial digital services.
  • Strong technical expertise in digital banking software, information technology systems, and software.
  • Excellent written and verbal communication skills, with ability to work collaboratively with colleagues.
  • Ability to work independently with minimal supervision, with strong organizational and time management skills.
Working Conditions

This role operates in a professional office environment, with regular use of standard office equipment. The employee is required to talk or hear regularly, with specific vision abilities including close vision, distance vision, color vision, and ability to adjust focus. The employee may also be required to lift up to 25 pounds.



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