Digital Banking Specialist

2 days ago


Grand Junction, Colorado, United States Alpine Banks of Colorado Full time
Job Summary

The Enrollment & Maintenance Specialist plays a crucial role in ensuring the smooth operation of online banking and commercial digital products. This position is responsible for completing enrollment and maintenance tasks, reviewing forms and agreements, and collaborating with the Commercial Banking Support Team to deliver exceptional customer experiences.

Key Responsibilities
  • Complete enrollment processes for new customers, including ACH, Wires, Positive Pay, SFTP, Merchant Processing, Online Payment Portal, and Remote Deposit Capture services.
  • Review and verify enrollment forms, maintenance forms, and agreements to ensure compliance with bank guidelines.
  • Collaborate with the Commercial Banking Support Team to ensure timely and accurate completion of commercial digital product enrollment and maintenance requests.
  • Verify commercial digital product setups to ensure quality assurance and meet service level agreements.
  • Perform other duties as assigned, including working collaboratively with coworkers to meet service levels and delivering exceptional customer service.
Requirements
  • High School Diploma or General Equivalence Diploma (GED) required; additional post-high school courses preferred.
  • A minimum of one year banking experience preferred; experience working with commercial digital services a plus.
  • Strong understanding of digital banking software, information technology systems, and software, with high proficiency in Adobe, Microsoft Excel, and Microsoft Word.
  • Ability to work in a fast-paced environment, deal with frequent change, delays, or unexpected events, and meet deadlines.
  • Excellent written and verbal communication skills, with ability to share technical expertise and collaborate with team members and bank staff.
Working Conditions

This role operates in a professional office environment, requiring regular use of standard office equipment such as computers, phones, and photocopiers.

The employee is regularly required to talk or hear, with specific vision abilities including close vision, distance vision, color vision, and ability to adjust focus. Lifting up to 25 pounds may be required.



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