Electronic Banking Specialist
4 weeks ago
We are seeking a highly skilled Electronic Banking Specialist to join our team at Exchange Bank. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our customers and branch staff.
Your primary focus will be on electronic banking inquiries, daily transaction processing, and problem resolution. You will work closely with our team to ensure compliance with Exchange Bank policies and procedures.
Key Responsibilities:
- Provide excellent customer service support to branch staff and customers.
- Develop a thorough understanding of electronic banking services and products offered by Exchange Bank.
- Assist bank staff in complying with rules and regulations related to electronic banking.
- Provide a full range of electronic banking application and general support to customers and bank personnel.
- Investigate and log debit card disputes.
- Perform duties for all branch locations in areas of ACH, Wires, Visa Debit Card Fraud, Convenient Cards, Credit Cards, and online services.
- Reconcile internal accounts and review daily reports to ensure system integrity.
- May seek product sales and cross-selling opportunities and referrals.
Requirements:
- Minimum educational and experience requirements: Associates or Bachelor's Degree or one to two years' related experience and/or training.
- Additional knowledge, skills, and abilities:
- Excellent communication and customer service skills.
- Proven performance in problem-solving and maintaining/building customer relationships.
- Working knowledge of accounting principles, banking principles, and bank reporting requirements.
- Proficient in Microsoft Office programs and Outlook.
- Detail and deadline-oriented.
- Software experience with FiServ Precision/Director, helpful.
- Licensure or certification: Professional ACH Certification beneficial but not required.
- Supervisory skills (if applicable): none.
Exchange Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran.
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