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**Prayer Ministry Manager**, **Unity Prayer Team Lead**, **Spiritual Support Coordinator**

2 months ago

Lee's Summit, Missouri, United States Unity School of Christianity Full time
About the Role

We are seeking an experienced and compassionate leader to co-lead and oversee the Unity Prayer Ministry in partnership with the leadership team. The successful candidate will be responsible for managing a team of prayer associates, overseeing the daily operations of the ministry, and maintaining the high standards of service in alignment with organizational expectations.

Key Responsibilities
  • Oversee the day-to-day operations of the Unity Prayer Ministry, ensuring seamless delivery of affirmative prayer to all callers.
  • Exercise excellent interpersonal, problem-solving, and leadership skills.
  • Possess strong professional communication skills: comfortable communicating with prayer associates, shift leads, peers, and executive leadership team.
  • Develop and implement operational strategies to enhance efficiency and effectiveness of the prayer associates.
  • Monitor call volumes, service levels, and other key performance indicators to optimize resource allocation and meet service targets.
  • Utilize strong data analytic and reporting skills technology and tools to improve processes and provide a seamless experience for callers.
  • Adhere to training standards allowing prayer associates to deliver compassionate prayer support grounded in Unity theology while meeting performance standards.
  • Evaluate the effectiveness of training programs through performance metrics to continuously enhance training quality.
  • Maintain a deep understanding of the principles and teachings of Unity to guide the team in customer interactions.
  • Foster an environment of inclusivity, respect, and understanding, supporting various spiritual beliefs and backgrounds.
  • Stay abreast of industry trends and best practices in Unity and contact center management, proactively seeking opportunities for innovation and growth.
  • Collaborate with other leaders within Silent Unity to ensure a cohesive and integrated approach to service delivery.
  • Regular and reliable attendance at the worksite, hybrid, or work from home and adhere to assigned schedule commitments.
  • Adhere to all company and departmental policies and procedures per the guidebook, including all safety requirements.
  • Utilize electronic time management system to input time, attendance, and paid time off requests for direct reports.
Requirements
  • Bachelor's degree in a related field (e.g., theology, counseling, spiritual studies) and/or equivalent work experience in a contact center.
  • Proven experience in contact center management.
  • Successful leadership and team management skills, with the ability to motivate and inspire others.
  • Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
  • Exceptional organizational and problem-solving abilities, with a keen eye for detail.
  • Proficiency in using contact center technologies, including call management systems and reporting tools.
  • Understanding of Unity's spiritual principles and an ability to provide affirmative prayer support and guidance.
  • Commitment to personal growth and spiritual development.
Competencies
  • Culture of Service: Able to support a positive team environment in which members participate, respect, and cooperate with each other to achieve desired results.
  • Values: Demonstrate Unity Headquarters core values: inspiration, inclusiveness, innovation, creativity, community, and service.
  • Organization: Multi-task in a fast-paced environment while staying organized.
  • Confidentiality: Able to maintain confidentiality in accordance with HIPAA and departmental guidelines.