Customer Service Representative

6 days ago


Lee's Summit, Missouri, United States Unity School of Christianity Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Unity School of Christianity. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service to clients via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with internal teams to resolve customer complaints and issues.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Meet or exceed customer satisfaction targets and quality standards.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum one year of customer service experience, preferably in a call-center environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Fluent bilingual (Spanish and English) skills, with the ability to read, write, and speak both languages.
  • Intermediate level of proficiency in MS Office, including Word, Excel, and Outlook.
Preferred Qualifications
  • Experience working in a fast-paced customer service environment.
  • Knowledge of customer relationship management (CRM) software.
  • Ability to work in a team environment and contribute to a positive and supportive team culture.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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