Customer Service Representative

1 week ago


Lee's Summit, Missouri, United States Unity School of Christianity Full time
Job Title: Part Time Customer Care Representative

Unity School of Christianity is seeking a Part Time Customer Care Representative to join our team. As a Part Time Customer Care Representative, you will be responsible for providing exceptional customer service to our clients.

Job Summary:

The Part Time Customer Care Representative will be responsible for:

  • Providing expert product guidance to customers via phone and electronic correspondence
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Maintaining accurate records of customer interactions and transactions
  • Working collaboratively with other departments to ensure seamless customer service
Responsibilities:

The Part Time Customer Care Representative will be responsible for:

  • Adhering to all company policies and procedures
  • Utilizing electronic time management systems to track time and attendance
  • Maintaining status to accept telephone and electronic constituent orders and requests
  • Listening to and analyzing customer communication to offer appropriate sales recommendations
  • Inputting customer requests into database and researching and reviewing billing, product or shipping questions
  • Responding to electronic and written correspondence in a timely and professional manner
Requirements:

To be successful as a Part Time Customer Care Representative, you will need:

  • Minimum one year customer service experience at Unity World Headquarters, preferably in Unity's call-center environment
  • Demonstrated effective interpersonal and verbal communication skills, including phone skills
  • Excellent organizational skills and ability to multi-task efficiently
Preferred Qualifications:

Fluent bilingual (Spanish and English) skills are preferred, when indicated. Fluency includes reading, writing, and speaking both languages.

Work Environment:

The Part Time Customer Care Representative will work in an office environment and will be required to:

  • Use a computer and other office equipment
  • Communicate effectively with customers and colleagues

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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