Operations Coordinator

4 days ago


Dallas, Texas, United States PACCAR Winch Full time
PacLease Operations Coordinator Job Description

We are seeking a highly motivated and organized Operations Coordinator to join our PacLease team in Dallas, TX. As a key member of our Remote Operations team, you will provide exceptional customer service and support to our fleet customers.

Job Functions and Responsibilities:
  • Provide effective and professional fleet-related support to PacLease customer accounts.
  • Schedule and coordinate remote customer maintenance and over-the-road work for customer accounts as necessary.
  • Provide customer service to fleet customers through PACCAR Call Center processes.
  • Execute preventive maintenance schedules and coordinate with PacLease Company Store and PacLease Franchise service departments.
  • Manage accounts payable/receivable for PacLease Remote Operations Department and other operational expenses.
  • Responsible for resolving customer billing discrepancies, administering warranty claims, fuel tax billing, and toll and licensing processing for fleet customers.
  • Administer fleet inspection visits and other duties as assigned.
Qualifications:
  • 1-3 years of customer service or truck/trailer maintenance service department experience.
  • 1-3 years of related experience, preferably in a full-service leasing and/or maintenance environment.
  • Exceptional customer service skills, customer billing experience, and strong verbal and written communication skills.
  • Prefer rental/leasing and/or maintenance industry experience and understanding of administrative and maintenance features of Full Service Lease Operations.
  • Strong organizational skills to manage competing priorities and high energy and self-motivated.
Benefits:
  • 401k with up to a 5% company match.
  • Fully funded pension plan that provides monthly benefits after retirement.
  • Comprehensive paid time off, 12 paid holidays, and sick time.
  • Tuition reimbursement for continued education.
  • Medical, dental, and vision plans for you and your family.
  • Flexible spending accounts (FSA) and health savings account (HSA).
  • Paid short-and long-term disability programs.
  • Life and accidental death and dismemberment insurance.
  • EAP services including wellness plans, estate planning, financial counseling, and more.
Competencies:
  • Proficiency in Microsoft Suite (Word and Excel).
  • Act with integrity, demonstrate adaptability, drive for results, influence others, lead innovation and quality initiatives, manage execution, technical acumen, and use sound judgment/business acumen.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.



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