Healthcare Operations Coordinator
3 weeks ago
Valor Healthcare, Inc. is seeking a skilled Healthcare Operations Coordinator to provide administrative support to healthcare providers in the Defense Health Agency Region Europe area of operations.
The ideal candidate will have a strong background in medical office administration and experience working with healthcare systems such as CHCS and AHLTA.
Responsibilities will include:
- Providing input for weekly reports on appointments kept, sleep studies, no shows, and rescheduled appointments.
- Training Medical Service Assistants on VH scheduling and care coordination as needed.
- Respecting and protecting the confidentiality of client-related records in accordance with HIPAA and agency policies.
- Coordinating and following necessary policies to ensure smooth operations.
- Managing VH encounter and scheduling data to analyze and measure site performance and quality assurance.
- Collaborating with a multidisciplinary team to ensure referrals for VH appointments are booked immediately.
- Prioritizing and responding to emails by COB each day.
- Verifying all requested VH appointments can be supported and resourced by all parties involved.
- Booking VH appointments within the Care Coordination Database.
- Sending VH appointment notifications with appropriate documents.
- Mitigating scheduling conflicts and calendar or care coordination issues.
- Reviewing the credentialing database to ensure provider is worldwide privileged before scheduling any appointment.
Requirements:
- Two (2) year associate degree or four (4) years of experience in a medical office or clinical medical environment.
- Minimum of three (3) years' work or volunteer experience in a medical office or clinical medical environment.
- Minimum of two (2) years' work experience with U.S. Military Healthcare System and benefits or civilian managed care medical environment.
- At least one (1) year hands-on experience with the Composite Health Care System (CHCS) and Armed Force Health Longitudinal Technology Application (AHLTA) or current electronic health record system used by DoD.
- Computer literacy in Windows, MS Outlook, MS Outlook Calendar, Excel, and PowerPoint.
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