Healthcare Operations Coordinator

3 weeks ago


Dallas, Texas, United States Valor Healthcare, Inc. Full time
Job Summary

Valor Healthcare, Inc. is seeking a skilled Healthcare Operations Coordinator to provide administrative support to healthcare providers in the Defense Health Agency Region Europe area of operations.

The ideal candidate will have a strong background in medical office administration and experience working with healthcare systems such as CHCS and AHLTA.

Responsibilities will include:

  • Providing input for weekly reports on appointments kept, sleep studies, no shows, and rescheduled appointments.
  • Training Medical Service Assistants on VH scheduling and care coordination as needed.
  • Respecting and protecting the confidentiality of client-related records in accordance with HIPAA and agency policies.
  • Coordinating and following necessary policies to ensure smooth operations.
  • Managing VH encounter and scheduling data to analyze and measure site performance and quality assurance.
  • Collaborating with a multidisciplinary team to ensure referrals for VH appointments are booked immediately.
  • Prioritizing and responding to emails by COB each day.
  • Verifying all requested VH appointments can be supported and resourced by all parties involved.
  • Booking VH appointments within the Care Coordination Database.
  • Sending VH appointment notifications with appropriate documents.
  • Mitigating scheduling conflicts and calendar or care coordination issues.
  • Reviewing the credentialing database to ensure provider is worldwide privileged before scheduling any appointment.

Requirements:

  • Two (2) year associate degree or four (4) years of experience in a medical office or clinical medical environment.
  • Minimum of three (3) years' work or volunteer experience in a medical office or clinical medical environment.
  • Minimum of two (2) years' work experience with U.S. Military Healthcare System and benefits or civilian managed care medical environment.
  • At least one (1) year hands-on experience with the Composite Health Care System (CHCS) and Armed Force Health Longitudinal Technology Application (AHLTA) or current electronic health record system used by DoD.
  • Computer literacy in Windows, MS Outlook, MS Outlook Calendar, Excel, and PowerPoint.


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