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Administrative Assistant III

2 months ago

Baltimore, Maryland, United States TeleSolv Consulting Full time
Job Title: General Clerk III

TeleSolv Consulting is seeking a highly skilled and detail-oriented General Clerk III to join our team. As a General Clerk III, you will play a critical role in supporting the Federal Government by providing exceptional customer service and administrative support.

Key Responsibilities:
  • Greet and check-in applicants, verifying their identity and ensuring they have the necessary documents to complete transactions.
  • Assist contractor staff in determining customer needs, answering general inquiries, and ensuring a smooth check-in process.
  • Maintain up-to-date written information on program requirements, enrollment processes, and other relevant materials to expedite assistance to the public and program members.
  • Notify government inspection staff of any information that may adversely affect an applicant's program acceptance.
  • Access government databases to verify applicant-supplied information.
  • Provide performance reports and compile data to reflect daily activities performed by CBP officers and contractor staff.
  • Schedule interview appointments in the Trusted Traveler Programs Internal.
  • Assist the public with creating accounts, submitting online applications, and activating membership cards.
Requirements:
  • U.S. Citizen
  • Willing to undergo an intense background check
  • Active Tier 4 Clearance or ability to obtain and maintain one
  • High school diploma or General Equivalency Diploma (GED) from an accredited institution
  • Two years of general administrative experience with customer interface
  • Two years of experience with Microsoft Office products
  • Two years of related undergraduate study may substitute for experience
  • Able to disclose COVID-19 vaccination status and adhere to contract/department COVID-19 guidance
About TeleSolv Consulting:

TeleSolv Consulting is a growing organization providing professional and administrative services to public and private organizations with global operations. We offer excellent compensation, training, advancement opportunities, and exceptional benefits, including PTO, sick leave, medical, dental, vision, company-paid life insurance, and a matching 401(k) plan.

This position requires a background investigation, which includes a criminal, credit, tax, employment, and drug history check. The government has varying tolerances for issues in these categories, and the goal is to confirm your good financial standing, up-to-date tax filings, rehire eligibility, and adherence to federal restrictions on illegal drug use.