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Human Resources Support Specialist

2 months ago

Irving, Texas, United States Volt Full time

Job Overview:

Important Notice:
A maximum of 5 candidates may be submitted per supplier for this position. Any candidates who have been rejected or withdrawn will count towards this limit. Please be considerate when submitting candidates.

Remote Work Locations:
Various locations across North America.

Essential Qualifications:

Customer Service Expertise:
Demonstrated ability to interact with clients, deliver exceptional service, and resolve inquiries effectively.

Human Resources Acumen:
Familiarity with HR administrative tasks, relevant laws, regulations, and technical systems (e.g., McKNet, Kronos/ADP, Workday/EE Self Service Portal).

Analytical Problem-Solving:
Strong analytical skills to identify and resolve employee-related issues efficiently.

Effective Communication:
Excellent verbal and written communication skills for addressing inquiries through various channels.

Detail-Oriented Approach:
Commitment to accuracy and quality in transaction support and inquiry resolution.

System Proficiency:
Skilled in navigating HR systems and providing user assistance.

Conflict Resolution:
Capable of managing conflicts and escalating issues as needed.

Judgment and Decision-Making:
Ability to exercise sound judgment within established procedures.

Submission Requirements:

Customer Service Experience:
Please describe a situation where you provided outstanding customer service in an HR or call center environment. How did you ensure the customer's issue was completely resolved?

HR Knowledge:
What is your experience with HR administrative functions, laws, and regulations? Can you provide an example of how you applied this knowledge in a previous position?

System Navigation:
Are you familiar with HR systems such as McKNet, Kronos/ADP, Workday, or EE Self Service Portal? Describe a situation where you navigated these systems to resolve an issue.

Problem-Solving Skills:
Can you share an example of a time when you troubleshot an employee issue? What steps did you take to resolve it before escalating it?

Communication Skills:
How do you handle inquiries via phone, chat, or web portal? Provide an example of effective communication with an employee to resolve their concern.

Attention to Detail:
Describe a situation where your attention to detail significantly impacted the outcome of a task or project. How do you ensure accuracy in your work?

Key Responsibilities:
Provide administrative support for HR functions, including compensation/benefits, employment, employee relations, and training.
Maintain employee records, process status change forms, compile personnel statistics, and assist employees with personnel-related inquiries.
Prepare special reports as needed and conduct reference checks on candidates. Administer benefit programs and facilitate employee orientation.
Handle routine assignments with detailed instructions and minimal judgment required.

Role Summary:
Serve as the initial point of contact for HR inquiries, responding to employee and manager questions and providing transaction administration for employee lifecycle events.
Offer user navigation support and general inquiry assistance for HR programs and policies.
Troubleshoot employee issues using critical analysis and problem-solving skills before escalating as necessary.

Critical Knowledge & Competencies:
Deliver results with integrity and confidentiality, build trustful relationships, engage customers, and apply HR administrative functions and technical systems knowledge.

Education and Experience:
An associate's degree is required (a bachelor's degree is preferred) in human resources, business administration, organizational development, or a related field. A minimum of two years of experience in human resources or customer service/call center roles is necessary.

Key Differentiators:
Requires foundational knowledge and experience in the discipline while still acquiring advanced skills. Applies company policies to resolve various issues and works on moderately complex problems requiring analysis of identifiable factors.