IT Technical Support Specialist

3 days ago


Bellevue, Washington, United States H.D. Fowler Company Full time
About the Role

We are seeking a highly skilled and experienced IT Support Technician to join our team at H.D. Fowler Company in Bellevue, Washington.

As an IT Support Technician, you will be responsible for providing technical assistance and support to our employees across various departments.

The ideal candidate will have a minimum of 2 years' experience in Microsoft technical support and possess excellent troubleshooting skills.

You will also be required to travel occasionally to our remote offices.

Responsibilities
  • Provide helpdesk and phone support to employees
  • Respond to service issues and requests in a timely manner via ticketing system
  • Set up accounts for new users (login, email, user groups, etc.)
Requirements
  • Minimum 2 years' experience on the job with Microsoft technical support
  • A technical, logical thought process
  • Troubleshooting skills
  • An ability to stick to strict deadlines
  • An ability to prioritize and delegate
  • A keen eye for detail
  • Some travel required
  • High school diploma or equivalent preferred
  • Extensive familiarity with Windows operating systems and various applications
What We Offer
  • Pay Range: $27.00 - $29.00 DOE
  • Monday – Friday in-office schedule
  • 8 Paid Holidays
  • Competitive Medical, Dental & Vision Benefits
  • Flex Spending Programs for health and dependent care
  • $100k Group Life and AD&D Insurance – Premiums paid by the Company
  • Generous Paid Time Off Accrual starting at 120 Hours per year (plus 10 hours at 90 days)
  • Generous Discretionary Bonuses and Retirement Profit Sharing
  • Traditional 401(k) & Roth with up to 5% company match
  • Gym membership reimbursement up to $50 per month


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