Technical Support Director

2 days ago


Bellevue, Washington, United States Daikin Full time
Job Description

The Technical Support Director will lead the technical support team in ensuring high-quality services to internal and external customers. The role requires strong HVAC technical knowledge, excellent customer service skills, and leadership abilities.

Key Responsibilities:

  • Ensure excellent customer experience throughout the customer journey
  • Implement processes to ensure customer and employee success
  • Evaluate and recommend new processes to improve customer satisfaction
  • Motivate and inspire team members
  • Monitor team performance and provide direction where needed

Requirements:

  • 10 years of industry experience
  • 8 years of people management experience
  • Bachelor's degree in a related field or equivalent industry experience
  • Excellent communication skills, both written and verbal
  • High level of attention to detail and problem-solving skills

Salary Range: $156,560.00-$178,000.00 per year



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