IT Technical Support Specialist
3 weeks ago
The IT Specialist II plays a critical part in ensuring seamless computer, software, and network operation for end-users across all business units. This role involves providing top-notch technical support, training, and access management as needed. Key responsibilities include building, deploying, maintaining, and tracking IT equipment, as well as developing strategies to create technology solutions aligned with business operations.
Key Responsibilities
This position requires a strong understanding of IT systems and infrastructure. Key duties include:
- Deploying new user equipment and accounts, including license management
- Providing comprehensive training on the use of equipment and software
- Actively diagnosing and resolving technical issues through tickets, calls, emails, and walk-up requests
- Offering both in-person and remote support
Required Skills and Qualifications
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