Packaging Solutions Account Coordinator

3 days ago


Louisville, Kentucky, United States Hood Container Corporation Full time

About Hood Container Corporation

Hood Container Corporation is a family-owned, mill-to-market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging.

We excel at offering the benefits of a large corporation while operating as a boutique business and building close relationships with our customers.

Our mission is to deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders through our commitment to safety, innovation, and sustainability.

The Role

This is an exciting opportunity for an experienced Account Manager to join our Louisville, KY Packaging Solutions Plant team.

You will be responsible for coordinating new business and established projects, communicating with design, planning, and shipping teams, and ensuring customer requirements are met.

Your Responsibilities:

  • Responsible for the coordination of new business and/or established projects reporting to the Sales Account Manager.
  • Communicate all approvals / non-approvals with the team and/or Customer Service Manager before moving forward on approval / non-approval.
  • Central point of communication on multiple packaging projects.
  • Establish, monitor, and communicate project timelines.
  • Interact with design, planning, and shipping to coordinate customer requirements on projects assigned.
  • Communicating with clients and customers, ensuring they meet the customers' needs and answer their questions.
  • Resolving any customer complaints or challenges in communication with the team and/or management.
  • Transition of awarded repeat jobs to Planning and communication of timeline and customer expectations.
  • Inventory Item set up and add substitutes when needed.
  • Maintain project and customer files. Archive project files upon job completion. Inactive items and product structures in the system when jobs are complete.
  • Monthly on-hand inventory review/ aged inventory review.
  • Participate in First Articles for all new projects.
  • Respond to management needs concerning the customer's account and activity.
  • All duties as assigned by management.

What it takes:

  • Well-developed written and verbal communication skills.
  • Ability to interact professionally with all levels within the organization.
  • Previous customer service experience.
  • Strong organizational skills and attention to detail.
  • Good analytical skills and independent decision-making.
  • Detail-oriented with the ability to handle multiple tasks simultaneously.
  • Working knowledge of computers - including Microsoft Office applications.
  • Two- or four-year college degree preferred.
  • Account Management certification is a plus.

Salary Range:$60,000 - $80,000 per year, depending on experience and qualifications.

Benefits:

  • Competitive salary and bonus structure.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for career growth and professional development.

About Us:

Hood Container Corporation is committed to being a diverse workforce that is representative of the citizens and customers we serve.

We strive to build a team that represents a variety of backgrounds, perspectives, and skills.


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