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Customer Service Representative

2 months ago

Novi, Michigan, United States Terri Anderson-Berger - State Farm Agent Full time
Job Description

**About the Role**

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional service to our customers and helping them achieve their goals.

Key Responsibilities:

  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, identifying their needs and providing personalized solutions.
  • Maintain a strong work ethic, demonstrating a total commitment to success and excellence in every interaction.

What We Offer:

  • A competitive salary plus commission/bonus structure, providing opportunities for growth and financial success.
  • A comprehensive benefits package, including paid time off (vacation and personal/sick days), to support your well-being and work-life balance.

Requirements:

  • Excellent communication skills, including written, verbal, and listening abilities.
  • A passion for the role insurance and financial products play in helping people manage risk, recover from unexpected events, and achieve their dreams.
  • Self-motivation and a strong work ethic, with a focus on accuracy and timeliness.
  • Experience with a variety of computer applications, particularly Windows.
  • Able to work effectively in a team environment, prioritizing tasks and managing multiple responsibilities.
  • Able to assess customer needs and conduct effective interviews, providing personalized solutions.
  • Current Property and Casualty license, as well as Life and Health license.

About Our Team:

We are a dynamic and supportive team, committed to excellence and customer satisfaction. As a State Farm Agent team member, you will have the opportunity to work with a talented and experienced group of professionals, dedicated to helping our customers achieve their goals.