Legal Intake Specialist

2 days ago


Birmingham, Alabama, United States PrideStaff Full time
Job Title: Legal Intake Specialist

PrideStaff is seeking a highly skilled Legal Intake Specialist to join our team. As a Legal Intake Specialist, you will be responsible for managing, training, and supporting the intake team, communicating with paralegals, attorneys, and other departments, and serving as the liaison for all technical issues affiliated with the case management software.

Responsibilities:
  • Manage, train, and support the intake team to ensure efficient and effective case management.
  • Communicate with paralegals, attorneys, and other departments to ensure seamless collaboration and information sharing.
  • Serve as the liaison for all technical issues affiliated with the case management software, collaborating with vendors for troubleshooting and updates.
  • Routinely improve and evaluate the intake and software support processes to ensure optimal performance.
  • Handle phone interactions with clients for support and troubleshooting, providing exceptional customer service.
Requirements:
  • Direct hire position with a competitive salary of $80,000 per year.
  • Ability to work 8 a.m-5 p.m. Monday-Thursday and 8 a.m-4 p.m. on Friday.
  • At least 1 year of recent and relevant experience working in a personal injury law firm.
  • Intake experience is required, with experience with Neos software a plus.
  • Personal injury law firm experience is required, with case management software experience desired.
  • Customer-friendly with the ability to work under pressure, proven leadership experience, and ability to multi-task.
Benefits:
  • Medical Option Plans
  • Dental Option Plans
  • Vision Option Plans


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