Client Intake Coordinator

6 days ago


Birmingham, Alabama, United States KRW Lawyers Full time
Job Summary

KRW Lawyers, a high-volume Personal Injury Law Firm, is seeking a detail-oriented and self-motivated individual to join the team as a Client Intake Specialist. This role involves providing exceptional customer service to clients in a fast-paced environment, utilizing strong active listening skills and effective communication to build and maintain relationships.

Key Responsibilities

  • Utilize multi-line phone systems to handle high call volumes, greeting clients and reviewing legal documents.
  • Transcribe medical dictations and perform vital signs in a clinical setting if required.
  • Perform standard administrative duties, including e-filing, faxing, scanning, mailings, and scheduling.
  • Deliver outstanding customer service to clients in a high call volume setting.
  • Participate in office rotation and clinics, and assist in sorting, filing, faxing, and copying documents.
  • Facilitate communication between all departments and assist in all other duties as assigned.

Requirements

  • At least 2 years of experience in an office/administrative setting.
  • Experience using a multi-line phone system.
  • Strong attention to detail and organization.
  • Ability to multi-task and prioritize.
  • Advanced experience in Microsoft Office programs.
  • Pleasant, personable, and friendly attitude.
  • Clean, professional appearance.

Benefits

  • $16/hr. DOE.
  • PTO.
  • Hybrid WFH Schedule.
  • Paid holidays.
  • 100% Health, Dental, Vision & Life.


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