Spanish Customer Service Representative

4 weeks ago


Tampa, Florida, United States MCI Military Recruitment Full time
Job Title: Spanish Customer Service Representative

We are seeking a highly motivated and customer-focused Spanish-speaking customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and promoting our products and services.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner
  • Listen to customer concerns, understand their needs, and provide solutions to resolve their issues
  • Research and resolve customer complaints in a timely and efficient manner
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer service standards and key performance indicators (KPIs)
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills, both written and verbal
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite and other software applications
Preferred Qualifications:
  • 1+ year of customer service experience in a call center or retail environment
  • Previous experience working with customers in a bilingual environment
  • Knowledge of customer service software and systems
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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