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Front Desk Representative

2 months ago

San Francisco, California, United States Warwick Hotel Full time
Front Desk Agent Opportunity at Warwick San Francisco

We are seeking a reliable and customer-focused individual to join our team as a Front Desk Agent at Warwick San Francisco. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Check guests in and out, ensuring accurate and efficient processing.
  • Manage incoming calls and respond to guest inquiries in a timely and professional manner.
  • Act as the primary point of contact for guest complaints and concerns, resolving issues promptly and fairly.
  • Process room reservations and updates, maintaining accurate records in our Property Management System.
  • Stay informed about hotel services, local attractions, and market trends to provide informed recommendations to guests.
Requirements:
  • At least one year of customer service experience, preferably in hospitality or retail.
  • Ability to multitask and work effectively under pressure.
  • Proficiency in English, both written and spoken.
  • Basic computer skills and knowledge of Opera are a plus.

This is an excellent opportunity to join a prestigious hotel group and contribute to the success of our front office team. We require open availability for days and evenings, with flexibility to accommodate part-time schedules. If you are interested in a part-time role with Friday, Saturday, and Sunday availability, please indicate this in your application.