Front Desk Representative

3 weeks ago


San Francisco, California, United States Crescent Hotels & Resorts Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities.

Key Responsibilities:

  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-ins and check-outs, handling room assignments, payments, and other guest requests
  • Provide information and assistance to guests, including local area knowledge and hotel amenities
  • Upsell hotel services and facilities to maximize room occupancy
  • Respond to guest inquiries and resolve issues in a timely and friendly manner

Requirements:

  • 2 years of customer service experience, preferably in hospitality
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of hotel operations and services

What We Offer:

A competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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