Customer Service Manager

1 week ago


Downers Grove, Illinois, United States Binny's Beverage Depot Full time

Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Binny's Beverage Depot. As a key member of our management team, you will be responsible for leading our customer service efforts and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead and motivate a team of customer service representatives to achieve sales and customer satisfaction goals
  • Develop and implement customer service strategies to drive sales and improve customer loyalty
  • Provide coaching and training to customer service representatives to improve their skills and knowledge
  • Monitor and analyze customer feedback and sales data to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service across all channels

Requirements

  • 1-2 years of retail management experience with a focus on customer service
  • Proven track record of leading high-performing teams and driving sales growth
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer

  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Opportunities for professional growth and development
  • Discounts on Binny's products and services

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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