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Customer Service Manager

2 months ago

Downers Grove, Illinois, United States Binny's Beverage Depot Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Binny's Beverage Depot. As a key member of our management team, you will be responsible for leading our customer service efforts and ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities
  • Lead and motivate a team of sales associates to deliver exceptional customer service
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Conduct regular performance evaluations and provide coaching and feedback to team members
  • Collaborate with the management team to achieve business objectives and improve store operations
  • Ensure that all company policies and procedures are followed, including safety and security protocols
Requirements
  • 1-2 years of retail management experience, with a proven track record of success in customer service and sales
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer
  • A competitive salary range of $19.00-$22.00 per hour
  • A comprehensive benefits package, including medical and dental insurance, 401(k) plan, and paid time off
  • Opportunities for professional growth and development, including training and education programs