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Customer Service Manager

2 months ago

Downers Grove, Illinois, United States Binny's Beverage Depot Full time

Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Binny's Beverage Depot. As a key member of our management team, you will be responsible for leading our customer service efforts and ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities

  • Lead and motivate a team of sales associates to provide excellent customer service and achieve sales goals
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze sales data to identify trends and opportunities for growth
  • Collaborate with the management team to develop and implement store policies and procedures
  • Provide coaching and training to sales associates to improve their skills and performance

Requirements

  • 1-2 years of retail management experience with a proven track record of success
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Strong analytical and problem-solving skills
  • Ability to work a flexible schedule, including evenings and weekends

What We Offer

  • A competitive salary range of $19.00-$22.00+ based on experience
  • A comprehensive benefits package, including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays, and an employee discount