Customer Service Banking Specialist

1 week ago


Gretna, Louisiana, United States Citizens National Bank of Bossier City Full time
Job Overview

The Customer Service Banking Specialist serves as a pivotal point of contact for clients, businesses, and visitors at Citizens National Bank of Bossier City. This role is essential in delivering exceptional customer service and upholding the Bank's esteemed reputation. The specialist will engage with existing and prospective clients, addressing inquiries regarding our diverse range of products and services, while providing tailored recommendations for more intricate offerings such as Individual Retirement Accounts, commercial accounts, and lending solutions.

Qualifications

  • High School diploma or equivalent
  • Minimum of 2 years in Bookkeeping, Account Services, or Universal Banking preferred
  • At least 2 years of teller experience
  • 1+ year of customer service experience and retail bank account setup
  • Ability to thrive in a high-volume, fast-paced environment
  • Outstanding customer service abilities
  • NMLS qualifications met

Key Responsibilities

  • Demonstrate excellent interpersonal skills with a high energy level and a commitment to outstanding customer service.
  • Proactively promote digital banking solutions to clients, possessing advanced knowledge of the Bank's electronic delivery channels, including online and mobile banking, treasury management products, and troubleshooting assistance.
  • Facilitate the opening of new accounts and services, ensuring all necessary documentation is prepared and disclosures are issued.
  • Maintain internal controls and obtain required documentation to identify clients, ensuring compliance with regulatory standards.
  • Consult with loan applicants, collecting necessary applications and financial documentation.
  • Assist clients with Individual Retirement Account services, including contributions and distributions, and provide the necessary documentation for new IRAs.
  • Support additional services such as safe deposit box access, ATM and debit card requests, and check orders.
  • Perform teller duties as needed, including processing deposits, checks, and payments, while ensuring accuracy in cash handling and transaction balancing.
  • Assist clients with Interactive Teller Machines.
  • Make informed decisions based on transaction risk and customer expectations, providing support to colleagues as needed.
  • Adhere to all applicable federal and state regulations, including the Bank Secrecy Act (BSA) and anti-money laundering laws.
  • Set up and unlock online banking for clients.
  • Be flexible to travel and work in various branch assignments as required.

Essential Functions

  • Relationship and Business Development: Open new accounts by preparing necessary paperwork and applications. Identify unmet needs of clients and recommend suitable products and services. Promote new and enhanced offerings to clients, including participation in community events to boost bank visibility.
  • Customer Service: Address client inquiries regarding current accounts, resolve discrepancies, and process loan payments accurately. Ensure all transactions are handled with precision and professionalism.

This position does not have direct supervisory responsibilities. The physical demands of this role require the ability to sit, stand, walk, and use hands for various tasks. Reasonable accommodations may be made for individuals with disabilities. A valid driver's license and reliable transportation are necessary for this role.



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