Night Shift Customer Service Agent

3 days ago


Sedona, Arizona, United States Lodging Dynamics Full time

Job Description

As a Night Shift Customer Service Agent with Lodging Dynamics Hospitality Group, you will play a vital role in ensuring that our guests receive exceptional customer service during their stay. We are seeking a friendly and efficient individual who can register guests, handle confidential information, and respond to guest inquiries in a professional and timely manner.

Responsibilities

  • Register guests into the hotel in a prompt and courteous manner
  • Handle confidential information with a high degree of integrity
  • Answer and route calls as appropriate; take guest messages with accuracy
  • Assist with sales and marketing efforts as directed by the General Manager
  • Offer and properly handle requests for wake-up calls
  • Record pertinent guest information in the pass on log
  • Perform laundry functions as directed
  • Check guests in and out of the hotel; process customer payments according to established policies and procedures
  • Answer phone in a prompt, efficient, and friendly manner

Requirements

  • Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Estimated Salary Range: $26,000 - $36,000 per year

About Us

We are a dynamic and forward-thinking hospitality group dedicated to delivering exceptional results for our clients. With a focus on customer satisfaction and employee development, we strive to create a positive and inclusive work environment for all employees.



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