Night Shift Customer Service Agent
3 days ago
Job Description
As a Night Shift Customer Service Agent with Lodging Dynamics Hospitality Group, you will play a vital role in ensuring that our guests receive exceptional customer service during their stay. We are seeking a friendly and efficient individual who can register guests, handle confidential information, and respond to guest inquiries in a professional and timely manner.
Responsibilities
- Register guests into the hotel in a prompt and courteous manner
- Handle confidential information with a high degree of integrity
- Answer and route calls as appropriate; take guest messages with accuracy
- Assist with sales and marketing efforts as directed by the General Manager
- Offer and properly handle requests for wake-up calls
- Record pertinent guest information in the pass on log
- Perform laundry functions as directed
- Check guests in and out of the hotel; process customer payments according to established policies and procedures
- Answer phone in a prompt, efficient, and friendly manner
Requirements
- Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
Estimated Salary Range: $26,000 - $36,000 per year
About Us
We are a dynamic and forward-thinking hospitality group dedicated to delivering exceptional results for our clients. With a focus on customer satisfaction and employee development, we strive to create a positive and inclusive work environment for all employees.
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