Customer Service Ambassador

3 weeks ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time
Job Title: Customer Service Ambassador

Estimated Salary: $40,000 - $55,000 per year

We are seeking a highly motivated and professional individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for providing exceptional service to our guests and internal employees in a fast-paced food and beverage environment.

Key Responsibilities:

  1. Arrive at scheduled start time in appropriate uniform and ready for work
  2. Uniform must be neat and pressed
  3. Collect and set up any necessary equipment to perform job including side-work
  4. Know all menus and wine lists
  5. Serve guests and internal employees in established standards
  6. Reset tables with all items including proper, polished service ware
  7. Keep work station clean at all times
  8. Read all memos
  9. Maintain a positive and professional attitude towards guests and co-workers
  10. Report to Restaurant Manager before ending work shift
  11. Act as an ambassador of Enchantment by speaking positively of the Resort at all times
  12. Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction
  13. Know resort layout
  14. Work efficiently and as a team
  15. Other duties as assigned

Requirements:

High school diploma or equivalent required. Must be able to work well with or without direct supervision. Must be neat and well-groomed at all times. Needs to be flexible, self-motivated, positive, and have a professional attitude towards guests, co-workers, and management. Must maintain current food handler's certification. Prior busser experience desired. English skills necessary to communicate with guests.

Physical Requirements:

Lifting & Carrying up to 45 lbs.

50% Walking

35% Bending & lifting

15% Standing

Hearing and manual dexterity

Distance vision 1-3 feet

Use of cleaning solutions



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