Customer Service Team Lead

3 weeks ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time

Join us at Enchantment Group Management Company LLC as a Guest Services Supervisor and take your career to the next level As a key member of our team, you will be responsible for supervising daily functions of Guest Services agents, ensuring staff-to-occupancy is consistent with budget. The estimated salary for this position is $60,000 - $70,000 per year.

Job Description

In this role, you will supervise, train, and schedule Front Desk staff to ensure consistency with proper check-in and check-out procedures. You will also ensure proper communication with Housekeeping and other departments and address all guest needs and requests.

Key responsibilities include:

  • Reviewing daily checklists to ensure proper documentation, follow-through of billing procedures, and resort policies.
  • Maintaining updated group information on resumes and in group information folders.
  • Processing and maintaining all group billing information, group masters, etc. to ensure a 3-day billing turn-around.

Required Skills and Qualifications:

We are looking for individuals with strong guest and team member relations skills. You must be able to work effectively in a fast-paced environment and make decisions quickly. A strong understanding of computer systems and software is required.



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