Customer Service Team Lead
3 weeks ago
Join us at Enchantment Group Management Company LLC as a Guest Services Supervisor and take your career to the next level As a key member of our team, you will be responsible for supervising daily functions of Guest Services agents, ensuring staff-to-occupancy is consistent with budget. The estimated salary for this position is $60,000 - $70,000 per year.
Job DescriptionIn this role, you will supervise, train, and schedule Front Desk staff to ensure consistency with proper check-in and check-out procedures. You will also ensure proper communication with Housekeeping and other departments and address all guest needs and requests.
Key responsibilities include:
- Reviewing daily checklists to ensure proper documentation, follow-through of billing procedures, and resort policies.
- Maintaining updated group information on resumes and in group information folders.
- Processing and maintaining all group billing information, group masters, etc. to ensure a 3-day billing turn-around.
Required Skills and Qualifications:
We are looking for individuals with strong guest and team member relations skills. You must be able to work effectively in a fast-paced environment and make decisions quickly. A strong understanding of computer systems and software is required.
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