Hotel Front Desk Associate

3 days ago


Sedona, Arizona, United States Lodging Dynamics Full time

About the Role

As a Hotel Front Desk Associate with Lodging Dynamics Hospitality Group, you will play a critical role in ensuring our guests have an exceptional experience. We are looking for a friendly and efficient individual to join our team as a Night Shift Customer Service Agent.

Job Summary

The successful candidate will be responsible for registering guests, handling confidential information, and providing exceptional customer service during the night shift. This is a fantastic opportunity to work for a nationally recognized hospitality group and contribute to the success of our premium-brand hotels.

Responsibilities

  • Register guests into the hotel in a prompt and courteous manner
  • Handle confidential information with a high degree of integrity
  • Answer and route calls as appropriate; take guest messages with accuracy
  • Assist with sales and marketing efforts as directed by the General Manager
  • Offer and properly handle requests for wake-up calls
  • Record pertinent guest information in the pass on log
  • Perform laundry functions as directed
  • Check guests in and out of the hotel; process customer payments according to established policies and procedures
  • Answer phone in a prompt, efficient, and friendly manner

Requirements

  • Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Estimated Salary Range: $25,000 - $35,000 per year

About Lodging Dynamics Hospitality Group

We are a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels. Based in Provo, Utah, we provide award-winning operating services for hotels throughout the continental United States and Hawaii.



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