Hotel Front Desk Associate
3 days ago
About the Role
As a Hotel Front Desk Associate with Lodging Dynamics Hospitality Group, you will play a critical role in ensuring our guests have an exceptional experience. We are looking for a friendly and efficient individual to join our team as a Night Shift Customer Service Agent.
Job Summary
The successful candidate will be responsible for registering guests, handling confidential information, and providing exceptional customer service during the night shift. This is a fantastic opportunity to work for a nationally recognized hospitality group and contribute to the success of our premium-brand hotels.
Responsibilities
- Register guests into the hotel in a prompt and courteous manner
- Handle confidential information with a high degree of integrity
- Answer and route calls as appropriate; take guest messages with accuracy
- Assist with sales and marketing efforts as directed by the General Manager
- Offer and properly handle requests for wake-up calls
- Record pertinent guest information in the pass on log
- Perform laundry functions as directed
- Check guests in and out of the hotel; process customer payments according to established policies and procedures
- Answer phone in a prompt, efficient, and friendly manner
Requirements
- Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
Estimated Salary Range: $25,000 - $35,000 per year
About Lodging Dynamics Hospitality Group
We are a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels. Based in Provo, Utah, we provide award-winning operating services for hotels throughout the continental United States and Hawaii.
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