Customer Service Representative

1 week ago


Sedona, Arizona, United States Aimbridge Hospitality Full time
Job Overview

The Front Desk Agent plays a critical role in ensuring the smooth operation of the front office and providing exceptional guest experiences at Poco Diablo Resort. This is a full-time position requiring a high level of energy, enthusiasm, and dedication to delivering top-notch service.

Key Responsibilities:

  • Manage guest interactions, resolving issues and addressing concerns promptly and professionally.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other financial matters.
  • Maintain confidentiality and handle sensitive information discreetly.
  • Contribute to a positive and productive team environment, supporting colleagues and participating in team-building activities.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field preferred.
  • Previous experience in a hotel or hospitality industry highly desirable.
  • Excellent communication and problem-solving skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.


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