Customer Experience Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and motivated Customer Relationship Manager to join our team at ACV Auctions. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.
Key Responsibilities:
- Actively engage with customers to understand their business needs and provide tailored solutions to drive sales growth.
- Utilize ACV's CRM and data analytics tools to analyze customer information and develop sales strategies.
- Partner with our sales teams to provide consistent lead generation and expand our growth as a whole.
- Consistently utilize critical thinking skills to provide solutions to customers and ACV Capital.
- Work with other departments to drive portfolio growth and risk mitigation.
- Responsible for the accurate preparation of contracts and other documents.
- Be a consistent contributor to our culture by offering solutions for streamlined processes and opportunities for improvement.
Requirements:
- Ability to read, write, speak, and understand English.
- Bachelor's degree in business, finance, or a related field preferred.
- 2+ years' experience in the finance services industry required.
- 5+ years' experience in a customer service, sales, or sales support role.
- Automotive industry experience highly desired.
- Strong ability to drive sales by establishing strong internal and external relationships.
- Demonstrated ability to consistently meet and exceed sales goals.
- Experience with Google Products and Salesforce Customer Relationship Management (CRM) tool familiarity.
- Demonstrated history of being a team player, collaborating with others to solve problems.
- Displays a sense of urgency and self-motivation.
About Us:
At ACV Auctions, we value Trust & Transparency, People First, Positive Experiences, Calm Persistence, and Never Settling. We are committed to providing a positive and inclusive work environment that fosters growth and development.
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