Customer Experience Manager

3 weeks ago


Dallas, Texas, United States ACV Auctions Full time

About the Role:

We are seeking a highly skilled and motivated Customer Relationship Manager to join our team at ACV Auctions. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.

Key Responsibilities:

  • Actively engage with customers to understand their business needs and provide tailored solutions to drive sales growth.
  • Utilize ACV's CRM and data analytics tools to analyze customer information and develop sales strategies.
  • Partner with our sales teams to provide consistent lead generation and expand our growth as a whole.
  • Consistently utilize critical thinking skills to provide solutions to customers and ACV Capital.
  • Work with other departments to drive portfolio growth and risk mitigation.
  • Responsible for the accurate preparation of contracts and other documents.
  • Be a consistent contributor to our culture by offering solutions for streamlined processes and opportunities for improvement.

Requirements:

  • Ability to read, write, speak, and understand English.
  • Bachelor's degree in business, finance, or a related field preferred.
  • 2+ years' experience in the finance services industry required.
  • 5+ years' experience in a customer service, sales, or sales support role.
  • Automotive industry experience highly desired.
  • Strong ability to drive sales by establishing strong internal and external relationships.
  • Demonstrated ability to consistently meet and exceed sales goals.
  • Experience with Google Products and Salesforce Customer Relationship Management (CRM) tool familiarity.
  • Demonstrated history of being a team player, collaborating with others to solve problems.
  • Displays a sense of urgency and self-motivation.

About Us:

At ACV Auctions, we value Trust & Transparency, People First, Positive Experiences, Calm Persistence, and Never Settling. We are committed to providing a positive and inclusive work environment that fosters growth and development.



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