Customer Experience Representative
4 weeks ago
Job Title: Customer Experience Representative
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our service floor team, you will be responsible for delivering exceptional customer experiences, managing the service floor, and driving revenue growth.
Key Responsibilities:
- Host and greet clients, ensuring a warm and welcoming experience
- Manage the flow of the MiniLuxe clean lab and maintain a clean and organized studio
- Observe and manage the service floor to ensure timely and engaging client interactions
- Accurately book appointments and optimize bookings for maximum client intake
- Educate clients about polish offerings, service upgrades, loyalty programs, and retail products
Requirements:
- Possess a passion for beauty and deliver an amazing client experience in a premium brand environment
- Operational excellence through accurate and effective appointment booking
- Ability to multi-task and use computer equipment
Physical Demands:
- Ability to lift 25 lbs
- Regularly required to stand for long periods of time (i.e. 8 hour shift, while not on break)
- Frequently required to stand and walk
- Must be able to bend/kneel and handle light cleaning supplies and chemicals
Compensation:
- Competitive hourly wage
- Paid Time Off
- Benefits including Medical, Dental, Vision, and FSA health plans
- 401k
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