Director, Customer Experience Lead

4 weeks ago


Dallas, Texas, United States CoreLogic Full time
Job Description:

As a Director of Customer Experience with CoreLogic, you will be responsible for leading the transformation of our customer experience, driving innovation and excellence in all aspects of customer service.

This role will require you to develop and implement strategies to improve customer satisfaction, loyalty, and retention, while also driving business growth and revenue. You will lead a team of customer experience professionals, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to deliver exceptional customer experiences.

You will work closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication. Your expertise in customer experience, leadership, and change management will be essential in driving cultural change and embedding a customer-centric mindset throughout the organization.

Key Responsibilities:

Develop and implement customer experience strategies to drive business growth and revenue
Lead a team of customer experience professionals, providing guidance, coaching, and development opportunities
Collaborate with cross-functional teams to ensure alignment and effective communication
Drive cultural change and embed a customer-centric mindset throughout the organization
Analyze customer feedback and data to inform customer experience strategies and improvements

Requirements:

7+ years of experience in customer experience leadership, preferably in a similar industry
Proven track record of driving business growth and revenue through customer experience initiatives
Strong leadership and change management skills, with experience in leading cross-functional teams
Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
Ability to analyze complex data and provide insights to inform customer experience strategies

What's in it for you:

Opportunity to lead a team of customer experience professionals and drive cultural change
Collaborative and dynamic work environment with a focus on customer experience
Competitive compensation and benefits package
Professional growth and development opportunities
Access to our world-class self-development portal, centered around you as the employee

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