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Client Service Representative

2 months ago

Nashville, Tennessee, United States Eximius Associates Full time
Job Overview

Position Title: Customer Associate

Company: Eximius Associates

Location: Nashville, TN

About Our Company: Eximius Associates is a premier organisation recognised for orchestrating high-profile corporate gatherings, tailored private events, and top-tier conferences. As we expand our presence in Nashville, we remain dedicated to providing outstanding service and fostering a positive experience for every client. We are in search of a committed and personable Customer Associate to enhance our mission of excellence.

Role Summary: In the capacity of a Customer Associate at Eximius Associates, you will play a crucial role in guaranteeing that our clients receive exceptional service. Your responsibilities will include engaging with customers, addressing their requirements, and ensuring a seamless and enjoyable experience. The ideal candidate will be enthusiastic, detail-oriented, and passionate about client satisfaction.

Core Responsibilities:

  • Welcome and assist clients with a courteous and professional approach, ensuring their needs are addressed promptly.
  • Provide insights regarding our services, events, and products, aiding clients in making informed choices.
  • Process transactions accurately, including payment handling and customer account management.
  • Resolve client inquiries, concerns, and complaints with professionalism and efficiency.
  • Maintain a tidy, organised, and inviting environment for clients.
  • Assist with inventory oversight, including restocking and tracking products.
  • Support promotional initiatives and events by engaging with clients and delivering pertinent information.
  • Collaborate with colleagues to ensure a seamless and high-quality client experience.
  • Adhere to company policies and procedures, ensuring compliance with health and safety standards.

Required Qualifications:

  • Prior experience in customer service, retail, or a related sector is preferred.
  • Strong communication and interpersonal abilities, with a positive and approachable attitude.
  • Capability to work efficiently in a fast-paced setting and manage multiple tasks.
  • Excellent organisational skills and attention to detail.
  • Proficiency in point-of-sale systems and basic computer skills.
  • A commitment to delivering exceptional service and a positive client experience.
  • High school diploma or equivalent; additional qualifications in customer service or retail management are advantageous.

What We Provide:

  • Competitive hourly compensation and benefits package.
  • Opportunity to work in a dynamic and supportive team environment.
  • Career development and advancement opportunities.
  • A vibrant and inclusive workplace culture.

Application Process: If you are a motivated and client-focused individual with a passion for delivering outstanding service, we would be pleased to receive your application. Please submit your CV and a cover letter detailing your relevant experience and explaining why you are a suitable candidate for this position.

Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.