Veterinary Client Service Representative

3 days ago


Nashville, Tennessee, United States Ethos Veterinary Health Full time
Job Title: Veterinary Client Service Representative

We are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our team at Ethos Veterinary Health. As a key member of our client service team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.

Responsibilities:
  • Greet clients and patients, providing a warm and welcoming environment
  • Manage client communication, including scheduling appointments and responding to inquiries
  • Process daily faxes and emails, maintaining accurate records and documentation
  • Handle customer complaints and issues, providing solutions and referrals as needed
  • Participate in routine staff meetings, contributing ideas and suggestions to improve client service and hospital operations
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Basic computer skills, including proficiency in Microsoft Office and hospital software
  • Ability to lift up to 50 pounds, stand for long periods, and perform repetitive tasks
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Discounted pet products and services
  • Cell phone discounts and YMCA membership

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and compassionate individual who is passionate about animal care and customer service, we encourage you to apply for this exciting opportunity.



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