Veterinary Client Service Representative

3 days ago


Nashville, Tennessee, United States Ethos Veterinary Health Full time
About Ethos Veterinary Health

Ethos Veterinary Health is a leading community of veterinary hospitals dedicated to providing exceptional patient care and a supportive work environment for our team members. We are committed to advancing the animal health profession and improving patient outcomes through cutting-edge technology and a collaborative approach to care.

Job Summary

We are seeking a skilled and compassionate Client Service Representative to join our team at Ethos Veterinary Health. As a Client Service Representative, you will be the first point of contact for clients and patients, providing exceptional customer service and ensuring a positive experience for all who interact with our hospital.

Key Responsibilities
  • Greet clients and patients, providing a warm and welcoming environment
  • Manage client communication, including scheduling appointments and responding to inquiries
  • Enter client and patient information into our hospital system
  • Maintain accurate and up-to-date records of client interactions and patient care
  • Participate in routine staff meetings and contribute to the development of new ideas and initiatives
  • Provide exceptional customer service, responding to client concerns and resolving issues in a timely and professional manner
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of experience in a customer-facing role, preferably in a veterinary or healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Strong problem-solving and conflict resolution skills
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Discounted pet products and services
  • Cell phone discounts and other perks


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