Customer Service Representative

1 week ago


Buford, Georgia, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a Customer Service Representative to join our team as a Vehicle Maintenance Specialist at Hendrick Chevrolet of Buford. In this role, you will be responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. You will also schedule appointments with customers and work with technicians to identify required maintenance.

Key Responsibilities
  • Sell and document service, maintenance, and repair services to customers
  • Work with technicians to identify required maintenance and provide estimates to customers
  • Schedule appointments with customers and maintain accurate records
  • Meet dealership standards for repair and order production, while maintaining CSI at or above Company standards
  • Maintain an organized, clean, and safe work area
Requirements
  • Previous experience in automotive or customer service industries
  • Working knowledge of the mechanical operations of vehicles
  • Excellent interpersonal, customer service, and organizational skills
  • Ability to communicate effectively with customers and company personnel
  • Valid Driver's License
  • Intermediate skills in Microsoft Office products
Preferred Qualifications
  • High School Diploma or equivalent
  • Associate Degree or higher in Automotive or related field
  • 3-5 years of experience in automotive or customer service industries
Benefits

We offer competitive compensation and benefits packages, including:

  • $43,000 - $60,000 per year (estimated salary range)
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Tuition reimbursement and professional development opportunities
About Us

Hendrick Chevrolet of Buford is a leading auto dealer in the Buford area, committed to providing exceptional customer service and quality vehicles. We are part of the Hendrick Automotive Group, one of the largest and most successful dealership groups in the country.



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