Wholesale Sales Operations Strategist

3 days ago

New York, New York, United States Carter's Full time
Carter's Inc. Wholesale Sales Operations Opportunity
Established in 1880, Carter's is a leading North American apparel retailer catering exclusively to babies and young children, encompassing renowned brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. As a Senior Sales Operations Analyst at Carter's, you will have the chance to make meaningful contributions to our company while working with genuine people guided by core values that promote inclusion and innovation.

The Senior Sales Operations Analyst Role plays a pivotal role in driving wholesale sales, operations, and process improvement across the Skip Hop Wholesale Sales team. As a key team member, you will lead cross-functional projects across the Sales, Planning, and Supply Chain teams. This position reports directly to the Vice President of Sales.

Main Responsibilities:

The Senior Sales Operations Analyst role encompasses three main areas of responsibility: Marketplace Management, Alternative Fulfillment Options, and Wholesale Operations.

Marketplace Management (35%):
  • Lead deployment and maintenance of ecommerce sales control in conjunction with legal, sales, and brand teams.
  • Manage PriceSpider dashboard, identifying weekly challenges, and recommending strategies to mitigate price compression in the market and sales and inventory risks.
  • Owning Map policy and channel segmentation strategy with the brand team.

Alternative Fulfillment Options (35%):
  • Identify new dropship and marketplace customers, evaluate their requirements, and review financial models to determine viability.
  • Own onboarding approved dropship and marketplace customers, manage contract negotiations, resolve gaps in onboarding documents, provide product information for accurate setup, and partner with Supply Chain to ensure IT and DC operations support customer requirements.
  • Manage dropship assortment for all accounts, recommend new product additions, and communicate with Supply Chain to set up new drop ship slot locations supporting product offering expansions.
  • Lead strategy and financial analysis for onboarding potential 3P companies to mitigate price compression and marketplace disruption for Amazon.

Wholesale Operations (30%):
  • Coordinate account-specific operational requirements such as commercial invoices, testing requirements, and account compliance documents.
  • Analyze account operational performance to identify cost improvement and chargeback reduction opportunities, recommending ways to reduce SIOC chargebacks.
  • Accountable for order management (Amazon, Baby list, Sk) ensuring accuracy of purchase orders including pricing, inventory availability, ship windows, weekly ordering trends, and on-time confirmation rates.
  • Identify gaps in Skip Hop sales processes and work cross-functionally with partners to find more effective ways of working.

We're looking for someone who has:
  • Strong business acumen, understanding key retailer operational and compliance requirements, and alternate fulfillment models.
  • A proven track record of implementing effective cross-functional processes, being a catalyst for continuous improvement in processes and business results.
  • A hands-on approach to working in a fast-growing, high-pressure environment, ability to adapt to change, and desire to have a tangible business impact.
  • Strategic/Analytical skills.

Preferred qualifications include:
  • At least 3+ years of prior work experience (2 years as analyst), with a keen understanding of the wholesale industry.
  • Highly organized with strong attention to detail.
  • Well-versed in supply chain, inventory management, and sales operations.
  • Related experience working in an off-price and/or full-price buying environment.
  • Knowledge/experience with Amazon's Vendor Central.
  • Team Player, proficient in developing strong relationships with all levels of the business.
  • Bachelor's degree or equivalent experience.

About Us:
At Carter's, we strive to create a diverse environment where everyone can grow professionally and personally. We believe in promoting inclusion and innovation through our core values. If you share these values and are looking for a challenging and rewarding role, please consider joining our team. Compensation for this position ranges from $75,000 - $85,000 a year based on experience.

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